reporter

myTASKE Reporter is a browser-based reporting solution that provides advanced reporting capabilities to businesses with small, or informal contact centers. Managers in this type of environment may only need historical reporting. With the reports offered by myTASKE Reporter, managers can easily track service levels, agent performance, trends in call volume, or the origin of calls by city or state.

With myTASKE Reporter, create reports for queue, agent, extension, and trunk activity. Report on intervals as small as 15-minutes in daily, weekly or monthly periods. Print, export, or email the reports on demand or automatically through a schedule.

The browser-based backbone of myTASKE Reporter makes all reporting information accessible from any Internet enabled computer. Managers on-the-go benefit from this flexibility and portability with the capability to view, print, export, or email reports from the office, home, or while traveling.

Designed to Meet Small Business Needs

The myTASKE Reporter base package includes one user license. This license allows a manager or supervisor to sign into the web-based interface and create, view, print, export or email reports for up to 50 agents and an unlimited number of extensions, trunks and queues. Additional user licenses are available.

myTASKE Reporter is strictly a historical reporting application, it does not include real-time activity monitoring.