Call accounting is a must
for managing today's business. More and more of business is done over
the phone. Keeping track off all in bound and out bound call activity
can dramatically improve your business. Tapit EX is the number
one selling call accounting software for the past 17 years.
From keeping track of telephone abuse, sales calls, collections calls
and customer service calls Tapit EX can improve your businesses bottom
line.
Click Here to get your FREE 30 Day Trial of Tapit EX
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- Depending(!) on your telephone system, TAPIT EX now supports
additional fields: IP addresses, multiple extension fields,
multiple trunk fields, on-hold duration, ring duration,
DNIS field and more.
- New special reports (i.e. abandoned calls,
on-hold time and ring time reports).
- Transferred Call and Station
to Station reporting.
- DNIS reporting.
- Voice over IP reporting.
- Tapit Web Reports (included with TAPIT
EX Multi-User version) - enables users to view reports on
the Internet.
- TAPIT Web Reports provides users with TRUNK ANALYSIS reports. The following reports are available: All Trunks
Busy, Daily Trunk Status, Peak Hour Activity by Trunk, Trunk
Group Summary by Hour/Date, Trunk Summary by Hour/Date,
Trunk Detail Activity by Date/Hour.
- When working with Remote Manager user can create consolidated
reports on 30 most active extensions, account codes
or telephone numbers.
- To view Tapit Web Reports demo click
here
- TAPIT EX and TAPIT Remote Manager can process text files
multiple times a day.
- Incoming calls pricing option.
- TAPIT Pricing has the ability to price
DNIS, IP Address and Trunk records.
- The Systems Parameters screen is expanded
to make the application tune up easier.
- Dialing Patterns accommodates DNIS numbers,
Authorization Codes and Matter Codes.
- TAPIT CDR Loader – provides TAPIT
EX with the ability to integrate with PC-based
and IP-based phone systems such as Altigen, 3Com,
Avaya IP Office and others.
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Reports generated automatically can be sent to your email
daily, weekly, monthly, or any combination that you schedule.
Reports can be forwarded to key people with in your organization to
better manage departments. Tapit EX can help you increase
sales by tracking calls by each sales person. This is a powerful
tool for sales managers. Sales calls can be tracked daily and given
to sales people to help them improve call goals. Accounts receivables
mangers can use reports to track collection calls helping to increase
cash flow. Customer service managers can use reports to track both
in bound and out bound calls. All call reports can be run in real
time to give on the fly reporting capabilities.
There are over
60 reports in Tapit and each can be customized giving you
unlimited reporting capabilities. Reports include calls by extension,
by department, longest calls, most expensive calls, most frequently
dialed numbers and calls by trunk.
Calls to 911 are a big concern in today's business. Tapit EX can
send an alert notifying you of a 911 call. An alert
can be sent to an email address or pager.
The Toll Fraud feature can notify you of calls
be made that are out of your companies normal calling patterns.
For example Tapit can notify you of a call being placed after regular
business hours or notify you of an international call.
Tapit EX call accounting software integrates with virtually
all telephone systems including, but not limited to, AVAYA,
Nortel, Panasonic, Toshiba, NEC, Intertel, Comdial, and Siemens.
Tapit EX is also an approved Avaya Business Developer. Tapit can
track up to 999,999 extensions and is capable, through Remote Manager
Software, of tracking remote locations. Tapit EX runs on MS
Windows 98/2000/NT/XP. Tapit EX is easy to set up and easy
to schedule reports. Once reports are scheduled they are sent automatically
to you. You can archive reports, print them, or forward them to
others.
Tapit Call Accounting Software can dramatically improve your companies
over all performance by helping improve Sales, Cash Flow, Customer
Service as well protecting your business against unauthorized calls
and 911.
Tapit comes with 30 days free factory
telephone support and a 3 year warranty against defect.
- NO SMDR Alarm - notifies users there is an
interruption in a call data flow. The NO SMDR Alarm application
also tracks up to 8 phone numbers and triggers the alarm when
any of them is dialed. Click here
to open the NO SMDR Alarm readme file in the Adobe Acrobat format.
- Remote Client Collection Software for SMDR/CDR Data
(For Remote Manager WAN Applications) - replaces buffer box.
Remote Manager supports up to 100 remote locations.
- Remote Manager supports up to 100 remote locations.
- New additional TAPIT Special Reports.
- New pricing features.
- Real-time data collection.
- Supports all telephone systems with CDR/SMDR output capabilities.
- Multi-user support version available (Up to 255 users).
- Call editing capability.
- Capable of processing 7 digit numeric extensions / 8 digit alpha-numeric
trunks.
- Automatic Report Scheduler.
- Numeric Caller ID reporting.
- Export to time and billing packages.
- Support for Client Account or User Authorization codes.
- Multiple extension per User.
- E-mail reports in Text, Rich Text and Hypertext (HTML) file
formats.
- Save reports to HTML files to publish on your Web site.
Maintenance System Requirements:
- PentiumTMII based PC
- 128 MB RAM
- MicrosoftTM Windows 98/NT/2000/XP Professional
- 250 MB free disk space
- CD-ROM Drive
- One RS232 port connection to the PBX® SMDR port
- Printer driver must be installed on your system
- Power Management feature of your system must be disabled
Downloadable DEMO Version
Tapit EX DEMO version. Fill out the
form and we will send you a Demo CD.
Sample Reports
View, Print and/or Download Sample
Reports from Tapit EX
End User Training Presentations
End User Training is now available in the form of an MS PowerPoint®
presentation slide show which is viewer paced and is narrated to
provide the most content in the smallest package.
To download and install to the computer you are currently on click
EUT and then click Open. To download and
install on a separate computer click EUT
and then click Save. The saved file, EUT.exe, can then be copied
to another computer and installed there by running EUT.exe. The
presentation will install to the C:\Tapitw32\Eut\ folder. To run
the presentation, after the first time, open Eut.htm.
Demos
TapitEX is an MS PowerPoint® presentation slide show recommended
for PC's with above average to fast connection speeds (ISDN / T-1).
May require MS PowerPoint® Viewer available here.
Download
of Tapit EX PowerPoint® Demo
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